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Proudly serving Cleveland, OH and the surrounding area since 2007

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Our Reviews

Overall Verified Testimonial Score

4.73

Composite Score

Quality

Customer Service

Value

Review Date: 11/03/2024 | Author: Melissa L.

Comments: The technicians went above and beyond, first attempting to locate parts for a 1950s furnace and eventually replacing it. At one point, they came up against a dead end when my chimney had too much interior damage, but they quickly pivoted to find another solution so that I could have heat in my home before winter weather kicked in.

Review Date: 07/07/2023 | Author: Kelli W.

Comments: Great team!

Review Date: 10/12/2020 | Author: Hector O.

Comments: Technicians were on time and courteous. Work was completed quickly and cleanly. Overall excellent experience .

Review Date: 09/21/2020 | Author: Jennette W.

Comments: Very efficient. Knowledgeable about trade. Good follow-thru.

Review Date: 09/12/2020 | Author: David M.

Comments: I initially had problems finding contractors to do the work I wanted. Global came right out in a timely manner and did a great job for me.

Review Date: 09/01/2020 | Author: Louie W.

Comments: Charles was great!!!! As were the rest of the crew. Friendly, knowledgeable and did excellent on making the installation very attractive. The project exceeded my expectations.

Review Date: 08/13/2020 | Author: Kelley A.

Comments: I am happy with my experience with Global.

Review Date: 06/25/2020 | Author: Tysen B.

Comments: They came out the same day we made contact and Charles was extremely informative and honest. I ended up deciding to replace my AC unit and they came out the next day and got busy. In the process Charles noticed a major problem that was approaching with my furnace and explained a number of things to me about it and left the decision up to me with no added pressure. I finally decided to replace my furnace in the middle of my AC unit being installed and Charles and his amazing crew did not flinch they politely made the adjustments with the work and their schedule and had me together in no time. I was very pleased with their professionalism as well as their work ethic. Thanks Global Heating & Cooling!

Review Date: 10/09/2019 | Author: Kelli W.

Comments: I wanted an evaluation of my existing nearly 20 year old system. No repairs were necessary and the technician was very helpful in letting me know what to expect.

Review Date: 08/05/2019 | Author: Kishor S.

Comments: Excellent Service.

Review Date: 08/04/2019 | Author: Teresa S.

Comments: very nice service professional quick and efficient,

Review Date: 07/31/2019 | Author: Carolyn S.

Review Date: 07/23/2019 | Author: Irene M.

Comments: Good service

Review Date: 06/09/2019 | Author: Greg J.

Comments: Great service. They found and fixed an AC problem a previous provider misdiagnosed for years.

Review Date: 04/14/2019 | Author: Sunday S.

Comments: Very proffesional took time and explained. Arrived on time. All of my questions were answered.

Review Date: 04/12/2019 | Author: Allan J.

Comments: Very professional from the estimate to the clean-up. Would highly recommend them.

Review Date: 03/24/2019 | Author: Jonathan V.

Comments: It's hard to put into words how great the all around service and value Charles provided, but I'll try. From the beginning of the consultation, Charles and his team were very professional. He explained everything we asked and more. The time to install a new AC, furnace, hot water tank AND to perform the necessary work for a gas conversion was a matter of a few days. The quality of the work was impeccable. The crew cleaned up the work area each day before departing. Charles was always available to answer questions and provided information throughout the install. The price and value for what we received was above the 4 other competitors we received quotes from. I will continue to give Global my business and recommend them to anyone needing HVAC/water tank solutions.

Review Date: 02/07/2019 | Author: Teresa S.

Review Date: 12/26/2018 | Author: Tanya M.

Comments: he did a great job

Review Date: 12/07/2018 | Author: Fred C.

Comments: SATIESFIED

Review Date: 12/02/2018 | Author: Ezechaelle N.

Comments: It was a quick and great experience

Review Date: 11/12/2018 | Author: Jerry F.

Comments: very professional, friendly and cleaned up work area

Review Date: 11/10/2018 | Author: Tom O.

Comments: Charles did a great job and was very knowledgeable and experienced

Review Date: 10/31/2018 | Author: Ghainous D.

Review Date: 10/22/2018 | Author: Cheryl S.

Comments: Global is professional and knowledgeable. I highly recommend them.

Review Date: 09/05/2018 | Author: Kimberly T.

Comments: Charles was fantastic. He worked through my odd timeline and got the work done quickly and professionally. Will. E calling again for other repairs needed. Highly recommend.

Review Date: 08/30/2018 | Author: Brandon W.

Comments: great experiance

Review Date: 08/27/2018 | Author: James B.

Comments: Charles came in and got the job done. No leaks and fast replacement of tank. Would hire again

Review Date: 07/14/2018 | Author: Cam C.

Comments: Charles was a Pro, he took the time to explain everything that was being done. Called when he was on his way, on time, professional, knowedgable and courteous.

Review Date: 07/06/2018 | Author: Steve G.

Comments: The repairman called two days early and asked if he could come by and repair the A/C...you bet. Took only 30 minutes and ahhhh we had air.

Review Date: 07/04/2018 | Author: Aaron B.

Comments: Charles was a very nice guy to deal with and saved me some money letting me know of parts that could be reused even though I initially was going to replace them. He very easily could have "upsold" me but he was honest.

Review Date: 07/02/2018 | Author: Michelle S.

Comments: Realized my air wasn't cool in the mid of night, so I panicked since it was going to be 95 degrees later that day. Never went back to sleep, due to searching internet and thinking about what to do. Never used Home Advisor. It wasn't until I was deleting emails and unsubscribiing from various sites (since I couldn't sleep) that I came across Home Advisor, and almost unsubscribed...so glad I didn't. They immediately sent prospects. Global's response was quick, but I told the man I would call back after checking other prospects and diagnostic charges. I saw that their diagnostic charge of $89 was consistent with competitors, so called them back. My experience with Global was professional and courteous from the first call to the end. The gentleman informed me that he would have someone at my house u 11:30/12:00. Charles was assigned and at my house by 11:10, I believe. Charles was dynamic and my hero for the day in the midst of the heat that was on it's way. Charles was prompt, professional, knowledgeable, and quick. I was happy to find out that it was just my dual run capacitor and that I didn't have to replace unit or pay an astronomical amount of money ($262). I rated the value for the money a 3 only because I know how cheap the part is. However, the service of having a quick response, professionalism, quick fix, and a central air unit that is cooling wonderfully is invaluable, especially in these hot temperatures. Very pleased with Global overall and would definitely use again.

Review Date: 06/13/2018 | Author: Vidya K.

Comments: Charles is great - communicated well about his arrival time, did the maintenance for 2 A/C units in a timely manner.

Review Date: 06/08/2018 | Author: Valerie F.

Comments: Won't use anyone else. Professional and reliable. The guys keep me informed about issues and take care of business.

Review Date: 05/31/2018 | Author: Gretchen G.

Comments: From start to finish this company is top notch! Our AC went out and I expressed over the phone that I was asthmatic, Charles literally turned his truck around to come take care of us first, I will forever remember that. He assessed the situation and fixed everything immediately! we will definitely buy a new unit from him!

Review Date: 05/14/2018 | Author: Bob P.

Comments: Charles was an outstanding professional. Best home service call ever!

Review Date: 04/24/2018 | Author: Tony S.

Comments: Charles was professional and completed the repair in one hour.

Review Date: 03/06/2018 | Author: Pat H.

Comments: Charles was the technician. He called to announce when he would arrive. He arrived on time. He assessed the situation, explained what was needed and we set an appointment for the following day. He again called to say when he would arrive and promptly and efficiently went to work to install a new hot water heater.

Review Date: 03/05/2018 | Author: Kathy L.

Comments: The guy was very friendly and professional.

Review Date: 02/03/2018 | Author: Stephanie C.

Comments: Charles was fantastic!

Review Date: 01/24/2018 | Author: Donald H.

Comments: Charles was technically savvy, polite, and provided full explanations for the nature of the problem and the solution.

Review Date: 01/08/2018 | Author: Mireille K.

Comments: Great service for low price. I was really amazed. Trust me you will love their service.

Review Date: 01/08/2018 | Author: Sylvia H.

Comments: Charles was very professional and friendly. Every question was answered and we were given choices on the problem. The project was completed as promised in a timely manner. Would highly recommend this company.

Review Date: 01/06/2018 | Author: Jill K.

Comments: Charles was very friendly, knowledgeable and efficient. I thought he was an excellent service provider.

Review Date: 12/04/2017 | Author: Robert V.

Comments: The service tech was very personable, and knowledgeable.

Review Date: 11/13/2017 | Author: Dave E.

Comments: showed up ontime. worked fairly quickly, very happy with the job that was done

Review Date: 11/07/2017 | Author: Paul M.

Comments: The tech who did the work, Charles, was cordial and clean cut. His truck was presentable and he explained what was wrong and how he would fix it. He made numerous start up and shut off cycles to insure that the furnace was performing well. He was right on time and called in advance of his arrival so we could be prepared for him. The customer service rep, Andrew was also very courteous and returned phone calls promptly. I would recommend Global Heating to my family and friends.

Review Date: 10/07/2017 | Author: Vidya K.

Comments: Prompt response. They completed the work quicklyand efficiently. Ended up costing exactly what they quoted. No surprises is a good thing.

Review Date: 09/20/2017 | Author: Daniel C.

Comments: Very professional....after installing hot water heater...hired them for new furnace and air conditioner...

Review Date: 06/28/2017 | Author: Hong J.

Comments: very good service, always answer phone quickly and help us to get the early service. Thank you

Review Date: 06/14/2017 | Author: Richard D.

Comments: prompt, knowledgeable, clean, hard working, creative, very pleasant to deal with. i plan to use them at least two more times this year. pricing was very competitive.

Review Date: 06/06/2017 | Author: Vanessa J.

Comments: The service tech was very polite, professional, and knowledgeable. Was very patient with all of my questions and explained so that I would understand.

Review Date: 05/25/2017 | Author: a Neighbor

Review Date: 05/19/2017 | Author: a Neighbor

Comments: They were on time, efficient and finished earlier than expected. Very friendly and explained their work.

Review Date: 05/06/2017 | Author: George B.

Comments: Charles called and they managed to move my appointment up. He was extremely professional, knowledgeable and friendly. The cost he quoted me was half of what I received from another company. He thoroughly explained my tank-less heater options and the pros and cons of the one I intended to buy from Lowe's. Their vehicles are nice (which is indicative of a good professional company), look professional and I will hire them again without hesitation.

Review Date: 04/10/2017 | Author: James E.

Comments: Charles was professional and offered excellent advise regarding our hot water heater. He found the valve to turn the hot water tank on immediately. Hopefully, we won't need a hot water tank any time in the near future - but if we do, we will definitely contact your company.

Review Date: 11/17/2016 | Author: a Neighbor

Comments: My technician was great.

Review Date: 11/16/2016 | Author: Harlan S.

Comments: The technician was outstanding and very knowledgeable. Gave me great information.

Review Date: 10/29/2016 | Author: Lara R.

Comments: I will be hiring them from now on to do an annual maintenance on my boiler. EXCELLENT!

Review Date: 10/04/2016 | Author: Robert V.

Comments: You couldn't ask for a more professional company. Charles my installer was the most enjoyable and professional I have ever had the pleasure of dealing with.

Review Date: 09/20/2016 | Author: Arthur L.

Comments: He provided me with excellent advise on how to make repairs myself

Review Date: 09/19/2016 | Author: a Neighbor

Comments: Charles was polite, professional, and knowledgeable. He took the time to answer any questions I had about the product he installed and the process involved.

Review Date: 09/15/2016 | Author: William G.

Comments: Don came and did a fantastic job. He gave me an education on what he was doing and kept me informed through the whole process. Excellent service and Global will now be my go to for plumbing needs.

Review Date: 08/31/2016 | Author: Janet B.

Comments: Charles was prompt, friendly and very professional.

Review Date: 08/31/2016 | Author: Duane J.

Comments: Professional

Review Date: 07/23/2016 | Author: Dennis L.

Comments: Charles was great, took his time to answer any questions I had and did a great job.

Review Date: 07/05/2016 | Author: Bert W.

Comments: Charles was very knowledgeable and diagnosed the problem within an half hour. Cleaned my unit and recommended a course of action to repair my heating valve.

Review Date: 07/04/2016 | Author: Brenda R.

Comments: First time using this company and I would like to say that Charles is very knowledgeable about air conditioning. My unit has a leak and he gave great advice and excellent service. I would definitely use this company again.

Review Date: 05/10/2016 | Author: Linda M.

Comments: I am very pleased with the service I received from Global from the very first call I made to the company. Charles did a great job. Thank you!

Review Date: 03/08/2016 | Author: Ann P.

Comments: the most professional company ever

Review Date: 01/15/2016 | Author: Lynda A.

Comments: The technician was professional and polite; kept in touch about job status and completion, followed our on site instruction regarding safety.

Review Date: 10/19/2015 | Author: Edward M.

Comments: Curteous , explained and showed me things and fair price

Review Date: 09/14/2015 | Author: a Neighbor

Comments: A top of the line service. Charles was what ALL compines need in a service tech. I give him a A++++++++++ rating.

Review Date: 09/04/2015 | Author: Nancy V.

Comments: Very friendly/professional. Fixed my problem which was quite complex and the price was right!

Review Date: 08/29/2015 | Author: a Neighbor

Comments: No comment

Review Date: 06/20/2015 | Author: Kim S.

Comments: The repairman was professional,knowledgeable and courteous.

Review Date: 06/14/2015 | Author: Michele H.

Comments: They are the best and I don't place my trust lightly.Charles came out on a Saturday always notified me before coming. He had to communicate with our HSA which in itself is a very difficult process. He always kept me in the loop which happens very infrequently with contractors. I have a new air conditioning system working wonderfully with the best customer service ever! I will only recommend Global Heating to anyone that asks because of the professionalism of Charles.

Review Date: 06/05/2015 | Author: Raymond K.

Comments: n/a

Review Date: 05/22/2015 | Author: Tisha L.

Comments: Charles has done it again. Wonderful work, fast response, extremely professional. What more can you ask for!?

Review Date: 04/26/2015 | Author: Joan K.

Comments: Great job with Replacement of water heater. Repair was clean and done in timely manner. I am very pleased

Review Date: 03/14/2015 | Author: Gilbert B.

Comments: It is too early to know how unit is going to perform because the job is not totally done at this point. So far Chuck has done great job.

Review Date: 02/26/2015 | Author: Russell L.

Comments: Charles did an excellent job and was friendly and very neat. They came out quickly and the price was as estimated.

Review Date: 01/18/2015 | Author: Jo ann F.

Comments: We had an emergency with our furnace. The technician called immediately, came quickly, and was most helpful in getting our problem solved. He went above and beyond the service call. We would highly recommend him and his company.

Review Date: 01/17/2015 | Author: Ellen S.

Comments: Mr Evans was very professional and a calm spirit. Very professional in demeanor. Explained everything. Very prompt. Truly great workman and workmanship.

Review Date: 01/07/2015 | Author: Martin Z.

Comments: fast/clean/good work I know I use to work in robotics..

Review Date: 09/18/2014 | Author: a Neighbor

Comments: Showed up on time. Was professional. Completed work well.

Review Date: 07/16/2014 | Author: Brian G.

Comments: Very friendly and fixed A/C unit within an hour

Review Date: 06/28/2014 | Author: Marcia L.

Comments: Global was prompt and committed to customer service. I was impressed with the their service and their technician Charles.

Review Date: 05/23/2014 | Author: Clyde A.

Comments: Would hire again

Review Date: 05/20/2014 | Author: Angie M.

Comments: Very professional, on time, even emailed us a picture of the person that came to our house, plus sent directly to my email the results and the receipt after payment to the service person. I'm in the service industry and this company I would recommend any day.

Review Date: 04/25/2014 | Author: Cindy W.

Comments: This was a great experience. Charles was fantastic: prompt, personable, knowledgeable, and very professional. The service charge amount is VERY reasonable compared to others. I would highly recommend Global Heating & Cooling to others who are searching for an honest service call.

Review Date: 04/15/2014 | Author: a Neighbor

Comments: Good job!

Review Date: 01/09/2014 | Author: Kim P.

Comments: Very pleased with the job! Completed in a timely manner and very knowledgeable! Will definitely hire them again!

Review Date: 11/25/2013 | Author: Carolyn N.

Comments: The service person I had ironically Has been my repair person from previous years. Charles was very professional, and informative about my reacurring problem with my furnace. I highly recommend Charles to future customers. Thank you for your services.

Review Date: 09/30/2013 | Author: a Neighbor

Comments: Global did a fine job, im satisfied with their service, they are currently looking for a part for my furnace and are going to get back to me..

Review Date: 07/19/2013 | Author: Earl B.

Comments: I had 2 units installed. One up and one down. After reviewing 12 companies I went with Global Heating and Cooling and I am very happy that I did. The sales presentation was very straightforward and easy to understand. My good feeling turned into great quality of install and I was very happy with the final product. The craftsmanship was an upgrade of what we had prior and the attention to detail is appreciated. I would highly recommend Charles and Global Heating and Cooling.

Review Date: 06/27/2013 | Author: Jeff B.

Comments: Charles Evans is one of the most proffesional contractors I have ever dealt with. I will definatley call them again.

Review Date: 05/27/2013 | Author: a Neighbor

Comments: Good pricing compare to other quotes. Completed the job in the expected time frame

Review Date: 06/12/2012 | Author: Dennis V.

Comments: He did a great job! And everyone was really nice to work with.